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EU Data Act Export Switching

Data Export and Switching Policy

Policy for exporting tenant data, switching providers and closing an account.

Effective date: 12 June 2026

Contents

Export scope Formats and API Timing, deletion and migration

Export scope

Available exports may include tenants, users, customers, services, staff, bookings, payments metadata, vouchers, waitlist records, intake records and selected operational metadata, subject to plan, security and legal limits.

Formats and API

Exports are provided in commonly usable formats such as CSV, JSON or SQL-compatible structured extracts where feasible. API-based migration support may be available for paid or enterprise plans.

Timing, deletion and migration

Standard export requests are handled within a reasonable operational timeframe after identity and authorization checks. Account termination, deletion and retention follow the Terms, DPA and legal retention obligations.

Security, accounting, tax, abuse-prevention and evidentiary records may be retained longer where required or permitted by law.

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