Scope
AI features may assist with scheduling, intent analysis, suggested replies, intake triage, automated flows and administrative summaries. AI output is a recommendation and may require human review.
The customer remains responsible for services, prices, availability rules, final decisions, legal notices and communications with end customers.
Data flows
- Inputs may include prompts, booking context, service names, availability metadata, intake answers and customer messages where the feature is enabled.
- Outputs may include suggested scheduling actions, intent labels, draft text, summaries or automation decisions.
- Customer data is not used to train third-party AI models unless expressly agreed in writing.
Controls and transparency
Customers may request AI feature disablement or opt-out configuration through support. Automated customer-facing AI flows should be identified where required by law and configured with human escalation for sensitive or ambiguous cases.
Healthcare, biometric, child, financial, employment or similarly sensitive use cases require a separate written assessment before production use.
Regions and transfers
AI providers may process data in the EU, US or other configured regions. International transfers use applicable DPAs, SCCs or other valid transfer mechanisms where required.